Shipping and Handling

 

Serviceable Areas

EID Fans is the exclusive distributor of Iconic Fan Company and The Modern Fan Company  for ACT, NSW, VIC, SA, TAS and New Zealand, and are bound to these areas by contract. As such, we are only able to take orders from, and ship to these areas.

For orders and enquiries in QLD, please contact A.L.B. Distributors on (07) 4775 3727 or visit www.albdistributors.com.au.

For orders and enquiries in NT or WA, please contact Lightrays on (08) 9456 4697 or visit www.lightrays.com.au.

 

Turnaround Time

Orders placed before 1pm will be shipped same day (Monday-Friday, 8am-4pm). All orders are shipped from Albury, NSW and arrival time will depend on your location (1-8 working days). Please contact our sales team on (02) 6025 2877 for an ETA if you require your item before a certain date.

 

Shipping Rates

Free standard shipping applies to all orders, excluding Remote Locations, Unserviceable Areas and New Zealand Deliveries. Remote Locations will incur a flat shipping fee of $20.00.

  • Remote Locations (incurs a $20.00 Remote Location Shipping Charge): 5422-5440, 5494, 5601-5607, 5630-5690, 5710-5734, 7012, 7020-7030, 7053-7055, 7109-7120, 7139, 7140, 7150-7155, 7162-7190, 7209-7216, 7248-7270, 7275-7277, 7290-7292, 7300-7310, 7315-7331, 7466-7470
  • Unserviceable Areas (Unable to deliver – Customer can organise own courier service): 2041, 2110, 2317, 2317-2319, 2324, 2898, 2899, 3921, 3971

 

Carriers

We use the following carriers to deliver orders:

Couriers Please

Direct Freight Express

 

Order Tracking

A tracking notification will be provided via email once your order has been shipped. Order tracking can also be accessed via your online account at any time. Simply consult your shipping notification email or your online account to access your tracking number, or alternatively contact our sales team on (02) 6025 2877 or by emailing sales@eidfans.com.au.

 

New Zealand Deliveries

For orders to New Zealand, please contact us for a quote by emailing your desired ceiling fan and quantity to sales@eidfans.com.au.

Quotations will exclude GST, then once your order arrives to customs in New Zealand, you will be contacted to pay duty/GST charges (approximately 15% of the total value of the order). Orders are shipped via DHL International Express, with a 1-3 day delivery time frame.

Please note: Goods will not be released from customs until duty/GST charges have been paid, and this could ultimately delay delivery of your order.