Shipping and Handling

 

Serviceable Areas

EID Fans is the exclusive distributor of Iconic Fan Company and The Modern Fan Company  for ACT, NSW, VIC, SA and TAS, and are bound to these areas by contract. As such, we are only able to take orders from, and ship to these areas.

For orders and enquiries in QLD, please contact A.L.B. Distributors on (07) 4775 3727. For orders and enquiries in NT or WA, please contact Lightrays on (08) 9456 4697.

 

Turnaround

Orders placed before 1pm will be shipped same day (Monday-Friday, 9am-5pm). All orders are shipped from Albury, NSW and arrival time will depend on your location (1-8 working days). Please contact our sales team on (02) 6025 2877 for an ETA if you require your item before a certain date.

 

Shipping Rates

Free standard shipping applies to all orders, excluding Remote Locations and Unserviceable areas. Remote Locations will incur a flat shipping fee of $20.00.

  • Remote Locations (incurs a $20.00 Remote Location Shipping Charge): 5422-5440, 5494, 5601-5607, 5630-5690, 5710-5734, 7012, 7020-7030, 7053-7055, 7109-7120, 7139, 7140, 7150-7155, 7162-7190, 7209-7216, 7248-7270, 7275-7277, 7290-7292, 7300-7310, 7315-7331, 7466-7470
  • Unserviceable Areas (Unable to deliver – Customer can organise own courier service): 2041, 2110, 2317, 2317-2319, 2324, 2898, 2899, 3921, 3971

 

Carriers

We use the following carriers to deliver orders:

Couriers Please

Direct Freight Express

Border Express

 

Order Tracking

A tracking notification will be provided via email once your order has been shipped. Order tracking can also be accessed via your online account at any time. Simply consult your shipping notification email or your online account to access your tracking number, or alternatively contact our sales team on (02) 6025 2877 or sales@eidfans.com.au.