Shipping and Handling
EID Fans is an exclusive seller of Iconic Fan Company and The Modern Fan Company for ACT, NSW, VIC, SA, TAS and New Zealand, and are bound to these areas by contract. As such, we are only able to take orders from, and ship to these areas.
Orders placed before 12pm will be shipped same day (Monday-Friday, 8am-4pm). All orders are shipped from Albury, NSW and arrival time will depend on your location (1-8 working days). Please contact our sales team on (02) 6025 2877 for an ETA if you require your item before a certain date.
Free standard shipping applies to all orders, excluding Remote Locations, Unserviceable Areas and New Zealand Deliveries. Remote Locations will incur a flat shipping fee of $20.00.
- Remote Locations (incurs a $20.00 Remote Location Shipping Charge): 5422-5440, 5494, 5601-5607, 5630-5690, 5710-5734, 7012, 7020-7030, 7053-7055, 7109-7120, 7139, 7140, 7150-7155, 7162-7190, 7209-7216, 7248-7270, 7275-7277, 7290-7292, 7300-7310, 7315-7331, 7466-7470
- Unserviceable Areas (Unable to deliver – Customer can organise own courier service): 2041, 2110, 2317, 2317-2319, 2324, 2898, 2899, 3921, 3971
We use the following carriers to deliver orders:
Direct Freight Express
Please note: Due to the size of our products, only small accessories will be shipped via Australia Post (i.e. Downrods, light kits, etc). All ceiling fans will be shipped by Direct Freight Express and therefore, we cannot ship to PO Boxes.
A tracking notification will be provided via email once your order has been shipped. Order tracking can also be accessed via your online account at any time. Simply consult your shipping notification email or your online account to access your tracking number, or alternatively contact our sales team on (02) 6025 2877 or by emailing firstname.lastname@example.org.
New Zealand Deliveries
For orders to New Zealand, please contact us for a quote by emailing your desired ceiling fan and quantity to email@example.com.
Quotations will exclude GST. Once your order arrives to customs in New Zealand, you will be contacted to pay duty/GST charges (approximately 15% of the total value of the order). Orders are shipped via DHL International Express, with a 2-5 business day delivery time frame.
Please note: Goods will not be released from customs until duty/GST charges have been paid, and this could ultimately delay delivery of your order.